Refund & Cancellation Policy
Last Updated: September 2026
We want every client to feel confident purchasing from TCN Holding. This policy outlines your rights and our commitments regarding refunds and cancellations for all service packages.
Package Refund Summary
| Package | Price | Refund Window | Notes |
|---|---|---|---|
| Starter | $500 | 3 business days | Full refund if cancelled before work begins. 50% refund if cancelled within 3 business days of kickoff. |
| Growth | $1,500 | 3 business days | Full refund if cancelled before work begins. 50% refund if cancelled within 3 business days of kickoff. |
1. Overview
This Refund & Cancellation Policy governs all purchases made through the TCN Holding website. By completing a purchase, you acknowledge that you have read, understood, and agreed to this policy. This policy is displayed at checkout alongside the service name, exact price, deliverables, and project phases.
2. Pre-Work Cancellation
If you cancel your order before TCN Holding has begun any work on your project, you are entitled to a full refund of all amounts paid. "Work begun" is defined as the completion of the project intake form review and the initiation of any design, development, or content creation activity by our team.
3. Post-Kickoff Cancellation
Once project work has commenced (following intake form review and project kickoff), cancellations are subject to the following terms based on project stage:
4. Stage-Based Refund Schedule
Refunds are calculated based on the percentage of work completed at the time of cancellation request: • Stage 1 (Intake & Planning — 0–15% complete): 75% refund of total package price • Stage 2 (Design & Development — 16–50% complete): 50% refund of total package price • Stage 3 (Review & Revision — 51–75% complete): 25% refund of total package price • Stage 4 (Final Delivery — 76–100% complete): No refund The percentage of completion is determined by TCN Holding based on documented project activity logs.
5. Non-Refundable Items
The following are non-refundable under all circumstances: • Third-party software licenses, domain registrations, or hosting fees purchased on your behalf • Rush or expedited service fees • Any a-la-carte services that have been fully delivered • Completed revision rounds that were approved by the client
6. Revision Policy
Each package includes a defined number of revision rounds as specified at the time of purchase. Revision requests must be submitted within the project timeline. Requests for changes that fall outside the original project scope are not covered by the revision policy and may be quoted as additional work.
7. How to Request a Refund or Cancellation
To initiate a cancellation or refund request, contact us at contact@tcnholding.com with your order details and the reason for cancellation. We will acknowledge your request within 2 business days and process eligible refunds within 7–10 business days to the original payment method.
8. Payment Descriptor Consistency
All payment descriptors, invoices, receipts, and fulfillment records use the same package name shown on the website at the time of purchase. Generic descriptions are not used. This ensures complete transparency and consistency between what you purchased and what appears on your financial records.
9. Disputes
We encourage clients to contact us directly before initiating a payment dispute or chargeback. We are committed to resolving issues fairly and promptly. Initiating a chargeback without first contacting TCN Holding may result in suspension of services and additional fees.
10. Changes to This Policy
TCN Holding reserves the right to update this policy at any time. The policy in effect at the time of your purchase governs your transaction. Updated policies apply to new purchases only.
11. Contact
For refund or cancellation inquiries: TCN Holding | contact@tcnholding.com | (833) 555-TCNH (8264)