Privacy Policy

1.1 Information You Provide Directly

When you submit an inquiry form, request a quote, or purchase a service package, we collect: your name, email address, phone number, business name, website URL, and any project details you share. If you opt into SMS communications, we record your consent at the time of submission.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical data including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and click interactions. This data is collected via analytics tools (including Google Analytics) and is used to improve site performance and user experience.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to recognize your browser, remember preferences, and analyze traffic patterns. You may control cookie settings through your browser preferences. Disabling cookies may affect certain site functionality.

We use the information we collect to: respond to your inquiries and deliver the services you purchase; send project updates, deliverable notifications, and revision communications; send transactional emails and, where consented, SMS messages related to your project; process payments and maintain accurate billing records; improve our website, services, and customer experience; comply with legal obligations and enforce our agreements; and prevent fraud and protect the security of our systems.

When you submit a form on our website and check the consent checkbox, we record your consent including the date, time, IP address, and the specific consent language presented. These records are maintained in our backend systems and are used to comply with applicable communications laws. You may withdraw consent at any time by contacting us at contact@tcnholding.com.

4.1 Service Providers

We may share your information with trusted third-party vendors who assist us in operating our website and delivering services — including payment processors, CRM platforms, email delivery services, and cloud hosting providers. These parties are contractually obligated to protect your data and may only use it to perform services on our behalf.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.

4.3 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain accurate business records, comply with legal obligations, and resolve disputes. Project records and consent logs are retained for a minimum of three (3) years following project completion.

Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal retention requirements); withdraw consent for communications at any time; and opt out of analytics tracking. To exercise any of these rights, contact us at contact@tcnholding.com.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: TCN Holding | contact@tcnholding.com | (833) 555-TCNH (8264)