SMS Terms & Consent

These SMS Terms govern the collection, use, and management of SMS (text message) communications between TCN Holding and individuals who have provided explicit consent to receive text messages from us. By checking the SMS consent checkbox on any TCN Holding form, you agree to these terms.

2.1 Opt-In Mechanism

SMS communications are sent only to individuals who have explicitly opted in by checking the consent checkbox on our contact or inquiry forms. The consent checkbox language reads: "I agree to receive SMS messages from TCN Holding regarding my project, service updates, and communications related to my inquiry." Consent is voluntary and not a condition of purchasing our services.

2.2 Consent Records

When you provide SMS consent, we record: your phone number, the date and time of consent, your IP address, and the specific consent language presented at the time. These records are maintained in our backend systems in compliance with applicable communications laws.

2.3 Types of Messages

By opting in, you may receive: project status updates and milestone notifications; requests for required inputs or approvals; delivery confirmations for completed work; responses to your inquiries; and important account or service communications. We do not send unsolicited promotional mass messages.

Message frequency varies based on your project status and activity. You may receive up to 5–10 messages per active project month. During active project phases, frequency may be higher. During inactive periods, messages will be minimal.

Standard message and data rates may apply depending on your mobile carrier plan. TCN Holding is not responsible for any charges incurred from your mobile carrier for receiving SMS messages. Please check with your carrier if you are unsure about your messaging plan.

5.1 Text STOP

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After receiving your STOP request, we will send one final confirmation message and then cease all SMS communications to that number.

5.2 Email Opt-Out

You may also opt out by emailing contact@tcnholding.com with your phone number and a request to be removed from SMS communications. We will process your request within 2 business days.

5.3 Effect of Opt-Out

Opting out of SMS does not affect your ability to receive email communications or to use our services. Project communications will continue via email if SMS is disabled.

For help with SMS communications, reply HELP to any message or contact us at contact@tcnholding.com. We will respond within 2 business days.

7.1 Consent-Based Communications Only

TCN Holding's AI phone system is designed exclusively for inbound support, directly consented customer communication, and lawful business use. We do not use AI phone technology for unsolicited mass outreach or cold calling.

7.2 Carrier Rules

All SMS and AI phone communications are subject to applicable carrier rules and regulations, including those set by the CTIA, FCC, and individual mobile carriers. TCN Holding complies with all applicable telecommunications laws and carrier requirements.

7.3 Lawful Use

All outbound communications are sent only to individuals who have provided explicit consent. We maintain records of all consents and honor all opt-out requests promptly.

Your phone number and SMS consent data are handled in accordance with our Privacy Policy. We do not sell or share your phone number with third parties for their own marketing purposes. Your data is used solely to deliver the communications you have consented to receive.

We may update these SMS Terms from time to time. Material changes will be communicated via email or SMS notification. Continued use of our SMS communications after changes constitutes acceptance of the updated terms.

For questions about SMS communications or these terms: TCN Holding | contact@tcnholding.com | (833) 555-TCNH (8264)